Subscription Information
Subscriptions – Discounts & Policies
We want to ensure you get the best value with zero guesswork. That’s why we’ve simplified our subscription program: all subscribers receive a flat 10% off every order. Whether you’re grabbing a single pack of AB Complete Protein or stocking up on Tal
How do I sign up for a recurring subscription?
Signing up for a recurring subscription with Lineage Provisions is easy and you get up to 10% off! Simply follow the steps outlined below:. 1. Navigate to the product page of the item you wish to subscribe to on our website. 2. Instead of choosing th
How can I change my subscription products or flavors?
Updating your subscriptions is easy! Just follow the following steps:. 1. Login to your Lineage Provisions Account: https://lineageprovisions.com/a/account/login. 2. You will receive a 4-digit login code via email (and SMS if you added your phone num
Can I get my subscription sooner than planned?
If you’d like to receive your subscription shipment sooner, simply log in to the subscription portal and click the “get now” button. This will create a new order that we will send out to you ASAP. To update your shipment, follow these simple steps:.
How do I skip a shipment?
Do you have an order queued up, but you don't need it just yet? No worries! You can easily reschedule the next order in your subscription from your account page with just a few simple steps. Head to the subscriber portal and click the “change next or
Can I pause my subscription?
If you need to pause your subscription for any reason, that's no problem! Simply follow the following steps:. 1. First, log into the portal: https://lineageprovisions.com/a/account/login. 2. You will receive a 4-digit login code via email (and SMS if
When will I be charged for my subscription?
You’ll be charged on the same day each billing cycle based on your chosen delivery schedule. You will receive an email notification before each charge so you can make any changes if needed. You can manage your subscription at any time by logging into
When should I expect to receive my products?
Your first subscription order will be processed and shipped immediately after you sign up. most US orders ship within 1-3 business days- For U.S. orders: Expect delivery within 6-8 business days, depending on your location.- For international orders:
How do I cancel my subscription?
You can cancel your subscription at any time, no questions asked.Please note that canceling your subscription does not automatically cancel any existing orders already in process. Since we strive to fulfill orders as quickly as possible, if your orde
When does my subscription activate?
Once you've completed the checkout process, your subscription will be active. You can manage your subscription at any time by logging into your account on our website. : lineageprovisions.com. Here, you can modify the delivery schedule, skip a delive
What payment methods do you accept for subscriptions?
We accept credit/debit cards, PayPal, and Shop Pay for subscriptions. Unfortunately, we do not accept prepaid gift cards for subscription purchases.
How do I add or update my payment method?
Adding new payment methods or updating existing ones is easy. Just follow these steps:1. Log into your Lineage Provisions account: https://lineageprovisions.com/a/account/login2. Navigate to the "Manage" section under Upcoming Subscriptions or clicki
What happens if my payment fails?
Managing your payment methods ensures you never miss a shipment. Whether you need to add a backup card for peace of mind or update your current billing details, you can handle it all from your subscriber portal. Adding a backup payment method ensures
Can I change my delivery schedule?
Yes! You can adjust your subscription frequency by logging into your account here https://lineageprovisions.com/a/account/login and selecting a new delivery schedule. You are in complete control of the frequency of your subscription.
Can I have multiple subscriptions with different delivery schedules?
Absolutely! You can set up multiple subscriptions with different products and delivery schedules. However, keep in mind that only US orders over $99 qualify for free shipping.
How do I update my shipping address?
Updating your shipping and billing information is simple. When you create a subscription with Lineage, we use the shipping address provided at the time of purchase. If you need to adjust your details for future shipments, please follow the guide belo
Can I gift a subscription to someone else?
Yes! You absolutely can. We offer our customers the ability to gift their subscriptions if they wish to. This feature can be found within the skip function.
What happens if my subscription order is delayed?
If your order is delayed due to stock issues or shipping carrier delays, we will notify you as soon as possible and provide an estimated arrival date.
Do you offer expedited shipping for subscription orders?
Currently, subscription orders are shipped via standard shipping. If you need your order sooner, you can use the "SHIP NOW" option in your account.
Can I return a subscription order?
Due to the nature of our products, we do not accept returns on subscription orders. However, if your order arrived damaged or incorrect, please contact us at [email protected], and we’ll make it right.
Can I pause or cancel my subscription at any time?
Yes! You have full control over your subscription and can pause, skip, or cancel anytime by logging into your account here: lineageprovisions.com
Splitting a subscription
Splitting your subscription will allow you to separate products from one subscription into multiple subscriptions. This gives you more flexibility to send your Just Ingredients products to multiple locations or have shipments processed on different d
Reactivating a cancelled subscription
Would you like to reactivate your subscription? If so, great! Simply login to your Account Page, scroll to the "Inactive Subscriptions" section, locate the subscription you want to turn back on and select "Reactivate." This will allow you to choose w
How to update your Billing Address
If you need to update the billing address or details for a payment method already on file, follow these steps:. Log In: Access your Lineage Provisions account. Find Your Subscription: Scroll to the specific subscription you would like to manage. Acce