What is the process if my order is delayed or lost in transit?Updated 5 months ago

We understand how important it is for you to receive your orders on time. If your order is delayed, particularly if it's stuck at a large distributor, which often experiences delays, we monitor the situation closely and hope to see movement on the order soon. If your order does not arrive within 10 days from the expected delivery date, please inform us.

We sincerely apologize for any inconvenience caused by shipping delays. As a token of our apology, we offer a compensation in the form of a refund or a discount code for your next purchase. The details of this offer will be communicated directly to you. Thank you for your patience and continued support.

Lineage Provisions is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.