What should I do if my order arrives damaged or incomplete?Updated 2 months ago
We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.
To help make it right, please visit our Claims Portal to submit a request if your item or shipping box arrived damaged, if you received the wrong items, or if something is missing.
To ensure everything is handled accurately, please note that it can take up to 14 business days for returns and claims to be fully processed.
When submitting your claim, be ready to provide:
Your order number
The email address or zip code used at checkout
A clear photo of what you received
Once your claim is reviewed, our team will notify you with the next steps.
Thank you for your patience and understanding — we truly appreciate it.